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SUPPORT/FAQs
Technical Support
How
and when can I get help in setting up LANDEX Remote
I paid money and my County is not listed!
Creating an
Account
Why
must I create an account?
What
Emails will I receive?
Why
must I agree to the Terms and Conditions?
Must
I have one account for my whole company or should I create an
account for each user?
How
do I get a User Name and Password?
How
do I change my company/personal information?
Installation
How
do I download the software?
I
have downloaded the software, but I don't know how to install
it.
Software
What
is the demo site?
How
do I access the demo site to perform some tests?
What
if multiple users want to use the software?
Payment
How
much will it cost me to be online?
Must
I pay for the software?
How
do I pay for my time on-line?
Is there a minimum?
How
do I put money on my debit account?
May
I get a refund of my money?
May
I transfer remaining money from one county to another?
How
can I see my account balance?
May
I print an account statement?
Performing
Searches
What
if I cannot connect to a county?
How
do I perform a search?
Miscellaneous
How
and when can I get help in setting up LANDEX Remote
There are four ways to get assistance in setting up the
LANDEX Remote software.
1.
Click on the Help button on the menu bar of the software
program.
2.
Visit the LANDEX Remote web site at www.landex.com/remote.
Answers to your questions will most likely be somewhere within
the web site.
3.
Email questions may be sent to oss@landex.com.
4.
Fifteen minutes of free telephone support are available for
installation assistance at 800-370-2836 Option #4 Monday through Friday
from 8:30 am to 4:30 pm, excluding holidays.
[Return to
Questions]
Why
must I create an account?
An account must be created to be a registered user of the
LANDEX Remote software. An account must also be created to
maintain a
debit account at each county site.
[Return to
Questions]
What
Emails will I receive?
Emails will only be
sent to account holders when updates to the software are
available or when a new county has joined LANDEX Remote.
[Return
to Questions]
Why
must I agree to the Terms and Conditions?
The Terms and
Conditions explain the policies of LANDEX Remote and must be
abided by in order to use the software and maintain a debit
account.
[Return
to Questions]
Must
I have one account for my whole company or should I create an
account for each user?
One account may be
created for a whole company. Each user in the company
will then use the same User ID, Password and debit account when logging
onto the web site or logging into a county. With one
account, only one debit account needs to be maintained.
Multiple employees may use the debit account concurrently,
If
multiple accounts are created, a debit account, user name and
password will need to be
created and maintained for each user.
[Return to
Questions]
How
do I download the software?
Return to the LANDEX Remote web site home page at www.landex.com/remote.
Log in using your User ID and password that was given at account
sign-up. Then click on the Download link. All
instructions for downloading and installing the software are on
this page.
[Return to
Questions]
I
have downloaded the software, but I don't know how to install
it.
After downloading the software, you need to find where the
Install-Remote3xx.exe file was saved. If you cannot find it,
click on Start, Find (or Search). Type in
Install-Remote3 and
click Search now. When the file is found, double click on
it to start the installation.
[Return to
Questions]
How
do I change my company/personal information?
From www.landex.com/remote,
log in using your username and password. Your information
should appear on the displayed form. Change any pertinent
information and click on the Submit button.
[Return to
Questions]
How
do I get a User Name and Password?
After
completing the sign-in form, the user name will be sent to your email address. The password
is completed while filling in the fields on the sign-in form.
Passwords may be up to 8 characters or letters or a combination
of both.
[Return to
Questions]
What is
the Demo Site?
Each user is allowed 15 minutes of free time to
learn and evaluate the software. The data in the Demo Site encompasses information from York
County
between the dates of
January 1, 1996
and
February 28, 1996. This is only test
data and may be outdated or inaccurate. It is to be
used for test purposes only.
[Return to
Questions]
How
do I access the demo site to perform some tests?
When installation is complete, start the LANDEX Remote
Client Software program by clicking on Start, Programs, Landex, Landex
Remote. The Demo site will automatically be listed in the Accounts
list. Double click on LANDEX Demo to connect. You will be
prompted for the User ID and password supplied on the web site at
account sign-up.
[Return to
Questions]
What
if multiple users want to use the software?
One account may be
created for a whole company. Each user in the company
will then use the same User ID, Password and debit account when logging
onto the web site or logging into a county. With one
account, only one debit account needs to be maintained.
Multiple employees may use the debit account concurrently,
If
multiple accounts are created, a debit account, user name and
password will need to be
created and maintained for each user.
[Return to
Questions]
How
much will it cost me to be online?
Please refer to the County
Status page which lists the fee charged by the county.
These prices are determined by the county and will vary among
online sites.
[Return to
Questions]
Must
I pay for the software?
No, the software may be downloaded and installed free-of-charge. However,
an internet connection must be present with an internet service
provider to be able to use the software.
[Return to
Questions]
How
do I pay for my time on-line?
A debit account must be created for each registered user of the system.
A credit card number is given and a
specified amount is allocated to each county the client wishes to
connect to. The total amount is charged to the credit
card. If paying by check is preferred, choose the check
option and follow the instructions. The amount is then used until more is placed on
each county site.
[Return to
Questions]
Is
there a minimum?
A minimum total of $25 is required. This amount may be
split among many counties but the total must be at least $25.
[Return to
Questions]
How
do I put money on my debit account?
After logging into the web site, the appropriate account
information will appear. On the left side of the page,
click on the Add Money link. Enter the appropriate amounts
for each county. Click on the Add button to add money and
connect to any new counties. When finished, click on the
Checkout button and complete the payment information.
[Return to
Questions]
What
if I cannot connect to a county?
Connect to this web site, www.landex.com/remote
and proceed to the County Status page. This will list the
available counties and their current online status. If a
county is off-line, keep checking the status for when the county
returns on-line. Please call 800-370-2836 for further
questions.
[Return to
Questions]
How
do I perform a search? Searching is performed
using the same keystrokes used in any county office using LANDEX
Retrieval. From any screen of the LANDEX Remote program,
press the F1 key for help in completing fields and viewing
information.
[Return to
Questions]
May
I get a refund of my money?
Money may be refunded
from any debit account. However, there is a transaction
fee of $25 for each refund.
[Return to
Questions]
May
I transfer remaining money from one county to another?
Money may be
transferred from one county to another. However, there is
a transaction fee of $25 for each transfer.
[Return to
Questions]
How
do I check my account balance?
The current account balance for a
particular county may be displayed at any time.
To display the account balance:
·
Right click on the county name in the County
Subscription List and choose Display Account Balance or
·
Highlight the appropriate county in the County
Subscription List, click on Account, Display Account Balance in
the menu at the top of the screen
The program will connect to the
appropriate county and display the account balance.
[Return to
Questions]
May
I print an account statement?
The current account statement for a
particular county may be displayed at any time.
To display the account statement:
·
Right click on the county name in the County
Subscription List and choose Get Statement or
·
Highlight the appropriate county in the County
Subscription List, click on Account, Get Account Statement in
the menu at the top of the screen
[Return to
Questions]
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